SHIPPING POLICY

SHIPPING AREA

We offer international shipping to most countries and regions in the world.

Which include:

America: United States, Canada

Europe: United Kingdom, Switzerland, Germany,

Denmark, Spain, France, Italy, Finland, Iceland，

Netherlands, Sweden, Portugal

Oceania: Australia, New Zealand

Asia: Singapore, Malaysia, Thailand, Philippines

 

INTERNATIONAL SHIPPING

The shipping cost of your order will be calculated and displayed at checkout. You can also check the shipping cost in the shopping cart.

We offer two logistics options: Basic shipping (12-20 business days) or free shipping (12-20 business days) for orders over $250

SHIPPING PROCESS

The whole delivery process includes processing time and international shipping time. Please note that holidays & weekends are not included.

The processing time may need 7-10 business days after receiving your order confirmation email. You will receive another notification when your order has been shipped.

The time of international logistics depends on different companies, which will be around 10-15 business days.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at customer truuservice@gmail.com with your name and order number, and we will look into it for you.

Please note that customers are responsible for the shipping fee, customs duties, and VAT if applicable.

For any relevant questions, please feel free to contact us at truuservice@gmail.com.